The DBC Online Partnership
A Leading UK Based Independent Backchecking Service Provider
The DBC Online Partnership - Frequently Asked Questions
Copyright © 2010 by
"The DBC Online Partnership"
All Rights reserved
"The DBC Online Partnership"
All Rights reserved
Telephone: 020 8408 0153
E-Mail: info@dbcchecking.co.uk
E-Mail: info@dbcchecking.co.uk
Q. How does your system work?
A. We receive data from you or your distributors which should contain the details such as job number or reference, area being delivered to, the item(s) being delivered and a missed property list. We will then conduct our research before sending you the results.
A. We receive data from you or your distributors which should contain the details such as job number or reference, area being delivered to, the item(s) being delivered and a missed property list. We will then conduct our research before sending you the results.
Q. How do I send this data to you?
A. You can send it directly from this website and from your own pages within our website. You may also send it by e-mail or fax or give it to us over the telephone.This information can be sent by yourself, your distributors or any other person you nominate.
Q. When do you need the data?
A. As soon as possible following delivery. This would ideally be the same day to minimise the chance of people forgetting that they have had the item(s).
Q. What hours do you work?
A. Normally, our office is open from 9am until 5pm Monday to Friday (excluding Public Holidays). However, we operate a voice mail facility outside of these times and e-mails are viewed regularly. To ensure that your research is completed the same day, you must get your data to us at least 1 hour before we close.
Q. How do I receive my research results?
A. These are sent back to you normally by e-mail. They are also available to you in your own secure area of our wesbite. However, we are also happy to send your results by fax and if it is an urgent request we can supply the result by telephone or SMS message.
Q. Is your service confidential?
A. Yes. We will only ever discuss your results with you or someone else who you have nominated. We will never discuss the results with a third party without your prior consent.
Q. Do you have a minimum or a maximum requirement for research?
A. We do have a minimum requirement of 10 results and any maximum requirements would be discussed if necessary.
Q. How do I pay for your services and how much do they cost?
A. We have many methods of payment all of which we will be happy to discuss with you should you open an account with us. Our prices depend on how much you utilise our services. We operate a sliding scale of charges - the more you use us, the cheaper it becomes!
A. You can send it directly from this website and from your own pages within our website. You may also send it by e-mail or fax or give it to us over the telephone.This information can be sent by yourself, your distributors or any other person you nominate.
Q. When do you need the data?
A. As soon as possible following delivery. This would ideally be the same day to minimise the chance of people forgetting that they have had the item(s).
Q. What hours do you work?
A. Normally, our office is open from 9am until 5pm Monday to Friday (excluding Public Holidays). However, we operate a voice mail facility outside of these times and e-mails are viewed regularly. To ensure that your research is completed the same day, you must get your data to us at least 1 hour before we close.
Q. How do I receive my research results?
A. These are sent back to you normally by e-mail. They are also available to you in your own secure area of our wesbite. However, we are also happy to send your results by fax and if it is an urgent request we can supply the result by telephone or SMS message.
Q. Is your service confidential?
A. Yes. We will only ever discuss your results with you or someone else who you have nominated. We will never discuss the results with a third party without your prior consent.
Q. Do you have a minimum or a maximum requirement for research?
A. We do have a minimum requirement of 10 results and any maximum requirements would be discussed if necessary.
Q. How do I pay for your services and how much do they cost?
A. We have many methods of payment all of which we will be happy to discuss with you should you open an account with us. Our prices depend on how much you utilise our services. We operate a sliding scale of charges - the more you use us, the cheaper it becomes!
